Time for a little quiz, OK?
1) You’re clerking in a department store when a customer approaches and asks you to help her reach something hanging way up high. You do, she thanks you and you say, “No problem.”
Wrong! Your proper response is simply “You’re welcome.”
Thank you and You’re welcome — they just go together, y’know?
Same thing for flight attendants and waitresses. Customer asks for a refill, you provide it, he thanks you and what do you say?
No problem? It better not be — that’s your job, isn’t it?
Let’s say it together — “You’re welcome.”
How about this one:
2) You’re a teller at a bank. A customer comes in, deposits a sum of money (doesn’t matter HOW much), and you complete the transaction by handing him a receipt and saying, “Here ya go.”
NO! This time, it’s “Thank you.”
Work with me here.
3) You’re a receptionist at a doctor’s office and you’re on the phone when a patient walks in. You ignore her until you’re finished with your call.
Of course not! Acknowledge her presence with a smile and a nod, complete your call as soon as possible, then apologize to the walk-in for making her wait.
Whatever happened to simple manners?
Who’s training employees these days?
Am I the only person bothered by stuff like this?
Admittedly, I’ve not worked in all of these service-type jobs, but common sense alone tells me it doesn’t cost anything to be nice to those you’re interacting with!
Fellow workers and the boss, to be sure, but especially paying customers, clients, patients, whatever.
C’mon, people, unemployment is pushing 10% nationwide (and in many states it’s 14%). Isn’t that a big enough pool that you don’t have to resort to hiring those who are crass, inept, complaining, and downright rude??