I Got Satisfaction

For nearly four years now, I’ve been “chauffeuring” My Favorite Domer to and from Notre Dame — for his moves in and out, vacations, and so forth.

And for the entire time, I’ve had to travel along the Indiana Toll Road, which, according to Wikipedia, is a 156.28-mile east-west roadway spanning northern Indiana from the Illinois state line to the Ohio state line.

Had I known from the get-go, I’d have signed up for one of those E-ZPass things. You get a transponder on your car and zoom right through the toll booths, while they deduct the toll amount from your E-ZPass account.


But I didn’t know about all that, and now that he’s a senior it seems moot. Most times I’ve succumbed to what the E-ZPass folks say they prevent — pawing through my purse, or hitting up Domer, or scratching around in my glove box, for change.

Three dollars each way adds up to a pretty hefty amount over four years!

On our most recent trip after Thanksgiving, we came to the toll booth at South Bend, and I handed Domer a twenty for the tab.

No attendant was on duty, so we inserted the bill and had a great laugh over the clanking gold dollars that appeared — much like a slot machine — as my change.

I didn’t count it until we drove off, but quickly realized I’d been shorted.

Three dollars and twenty-five cents, to be exact.

Now that might not sound like a great deal of money, but the toll one way is $3.30.

‘Don’t worry about it,’ Domer advised.

Easy for him to say. He didn’t lose $3.25.

On my return trip, I asked the attendant about making up the difference. She gave me a receipt with the toll road’s number and advised me to call them.

I did after I got home, explaining that I had no receipt verifying my story and apologizing for being so cheap as to complain about three measly dollars.

The woman took down my information/complaint and said it could be 60 to 90 days before I heard anything. They had to audit the machine and see if it really had shorted me.

Well, wonder of wonders. Two days later, another woman called to announce the machine had confirmed my story!

And she needed my mailing address so they could send me my $3.25.

Sometimes it pays to complain. But I’ve got to know — what would you have done, if you’d been me??