Silent gratitude isn’t very much use to anyone… ~G. B. Stern, English author
Recently, Mama bought me a big bag of dog food and, because it didn’t have one of those self-closing flaps to keep it fresh, she dumped it into a plastic bin on wheels she’d bought for my predecessor (St. Dallas).
But there was a problem lurking within. Check the photo again and see if you can find it. I’ll wait.
Good. For those who can’t tell (and for those who wonder if their guess was right), it’s the kibble.
Or rather, the particles in and around the kibble.
Here, have another look:
At first, Mama blamed herself. She thought the kibble at the bottom of the bag had become the kibble on top of the bin, so that’s why there were so many crumbs.
But then she took her measuring scoop and dug around. Imagine how she felt when she saw those disgusting dusty pieces everywhere!
That’s when she called the Purina people.
They were very nice and apologetic. Denied reformulating their Pro Plan so it would have crumbs attached to the kibble. Blamed “mishandling” of the bag for the problem and promised to send Mama some coupons for a later purchase.
The next day, Mama called Chewy, which had sent her the bag in the first place.
They, too, were apologetic and sprang into action, promising to send us a brand new bag a couple of days later.
FREE OF CHARGE!!
How cool is that?!
Since then, the Purina people lived up to their promise and sent us three coupons for money off on the purchase of their dog food. And the Chewy people sent us a big bag of my brand of dog food … without charge.
And the kibble in that bag was just fine:
I guess it’s true what Mama says: the squeaky wheel gets the grease. In this case, Mama’s complaining got me food and coupons (and no, we’re not getting paid by the Purina people or the Chewy people for telling the world what outstanding customer service they’ve got!).
I’m learning my Mama’s a stickler about protesting if she needs to, but at the same time, she firmly believes in giving praise where it’s due. She wasn’t interested in blaming somebody for the nasty batch of food, but she wasn’t going to let the problem fester either.
She can be a tiger, that Mama — glad I’ve got her on my side!