I owe my success to having listened respectfully to the very best advice, and then going away and doing the exact opposite. — G. K. Chesterton, English author and mystery novelist
Wish I’d read that before asking my dear son to recommend a course of action on something we’d both been riding the Struggle Bus over.
It went down like this:
Both Domer’s car and mine came with a trial subscription to Sirius XM Radio, which we each renewed multiple times.
Sirius offers LOTS of channels, and it’s kind of nice not having to fret over losing a signal when you’re tooling around enjoying a station.
But they’re notorious about poor service.
Anyway, Domer called them to cancel a few weeks ago and ended up sweet-talking some poor girl into reducing his rates while keeping his service.
Amazing! Why didn’t I think of that?
When I pressed him for details, he said, “You have to be really firm with them. You have to know you can go through with cancelling, and you have to convince them you mean it. They’ll make a few offers, which you need to turn down. Eventually, they’ll transfer you to somebody who can get you a better deal.”
Okay, I thought, I can do that.
So, feeling brave one evening, I tried. Really. But the guy on the other end wasn’t in a negotiating mood, nor did he seem amenable to sweet-talking!
(Perhaps Sirius heard about Domer’s stunt and warned their customer service reps??)
As Domer foretold, the guy offered me a very slight reduction, which I turned down.
I turned down his next miniscule offer, too.
And, when he put me on hold for a few minutes, I started to smell Victory.
I was wrong.
He came back and assured me my service had indeed been cancelled!
They did it? They really cancelled me?
Yes, it would seem they did, for my once-favorite Sirius stations are no longer available.
And riding in my car isn’t half as much fun. At least I have CDs and an MP3.
But woe to the car salesman who sings Sirius’s praises when I buy my next car!
Nor is Domer off the hook. When I told him, he practically sparkled as he said, “Hey, think about how much money you’re saving!”